The Ultimate Guide to Unified Communications
A curated Canadian edition of IndustrialDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Canadian Unified Communications News
Regional stories with direct local relevance
SFM named Yealink distributor for Canada video gear
Canadian resellers and integrators gain wider access to Yealink room systems as SFM takes on national distribution and support.
Mitel names Ben Macdonald to lead global channel strategy
Replacement demand in business communications is sharpening the value of channel partners as Mitel expands its global partner ecosystem.
Private 5G looking to rewire Canada's factory floors
Private 5G aims to help manufacturers connect factory systems, automate operations and use real-time data more easily across production sites.
TELUS chief Darren Entwistle joins BC Innovators hall
The honour spotlights TELUS's CAD $70 billion British Columbia investment as the company faces pressure to link spending with jobs and access.
What AI tools did the CRA use in the 2025 tax season?
More than 6.5 million calls strained the Canada Revenue Agency this tax season as its chatbot answered 657,000 tax questions online.
Traditional banks, telcos among Canada's top valued brands
Growth has spread beyond banking in Canada, with telecoms, utilities and retailers helping lift the country’s top brand values 16 per cent.
Analyst Insights
Research and market analysis connected to Unified Communications
Dell launches 43-inch 4K huddle conferencing monitor
8x8 revenue hits record as AI adoption more than doubles
HP unifies collaboration tools in hybrid work push
8x8 launches Resolve for deskless workforce alerts
Proximus Global rises to Gartner CPaaS leaders group
Reviews
Expert Columns
AI in action: From conversations to real business outcomes
Enterprise leaders seek clarity over complexity in AI
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
From atoms to organizations: A new way to think about leadership
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Interviews
Interviews and video coverage from the network
Recent Unified Communications News
Nureva launches AI chat assistant for its audio systems
IT teams could save time troubleshooting audio rooms as Nureva's beta chat assistant pulls answers from support content inside Console.
AnywhereNow teams with Meridian IT on Microsoft Teams
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
Epiris agrees GBP £1.015 billion cash deal for Gamma
Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.
8x8 adds Krisp voice AI tools to contact centre suite
Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.
TransAlta deploys Ricoh video system at Perth office
The Perth site can now host up to 50 people in clearer meetings, with the new mobile setup also reducing travel for remote discussions.
8x8 expands AI tools across business beyond contact centre
The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.
Eltropy to showcase AI focus at autumn credit union events
Credit unions face rising pressure to modernise service and cut manual work, with AI now moving into lending, collections and contact centres.
Adobe brings Acrobat PDF tools to WhatsApp Web & Windows
WhatsApp Web and Windows users can now review PDFs in-chat, reducing the need to download files as Adobe targets workplace document sharing.
Vonage wins a Merit Award for Identity Insights API
Rising fraud pressure is boosting demand for mobile-network identity checks that cut account takeover risk without slowing sign-ups.
Vonage launches Okta authentication suite to curb fraud
Enterprises using Okta may gain stronger checks against SIM swap fraud and inflated traffic as Vonage packages SMS and voice authentication.
Cisco & McLaren extend partnership across racing & AI
The renewed deal will keep Cisco's networking and security tools embedded in McLaren's race operations as the teams push into AI.
Workers still turn first to voice, Mitel survey finds
The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.
8x8 launches AI Routing for broader customer service
Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.
Owl Labs launches subscription service for hybrid devices
IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.
Zendesk contact centre voice passes 100 contact centers customers
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
Transatel, Docomo & Zscaler launch IoT security service
Enterprises linking thousands of low-power devices across borders can now secure them without VPNs or on-device agents in Japan.
Zoom adds AI tools for office spaces & meeting rooms
Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.
Small Cell Forum crowns 2026 Mobile Network Awards
Public safety, enterprise mobility and neutral host deployments were among the winners as the forum highlighted live commercial use of small-cell technology.
8x8 adds real-time translation and model choice to AI Studio
Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.
Shure & Zoom launch IntelliMix kits for Zoom Rooms
Clearer audio and simpler rollouts are set to help schools and businesses equip Zoom Rooms for hybrid meetings and AI tools.